Drexel University (Drexel University, College of Computing and Informatics)

This three-year Early Career research project investigates ways to meet the information needs of people who are underserved, namely the urban poor who face issues unaddressed in the delivery of many digitized library services. This project will help library and informal science professionals and researchers gain understanding of how oral information services may be designed, organized, and managed. The project director will work with community and library staff in urban public libraries to investigate the needs of patrons who are poor, design library services to meet those needs, and evaluate the services with the goal of improving service models. The project supports one doctoral student.