COSI

COSI will lead a multi-site research project to explore museum visitors’ motivations, expectations, and satisfaction, which will provide insights to support the design of visitor-centered experiences in museums. The project team will develop, refine, and test research instruments, and then will work with four museums, including a science center, history park, zoo, and an art museum, to gather data about their visitors’ experiences. They will compare the specific site findings to those institutions’ understandings of the same experiences. Representatives from all four sites will discuss the findings during a remote convening, and COSI will share research results through a peer-reviewed journal article and presentations at conferences. The museum will make research instruments available through a digital toolkit.