Providence Children's Museum

The Providence children's Museum will create a new staffing model and recruitment strategy to redefine the structure of frontline staffing needed to best support the visitor experience and meet the museum's strategic goals. The museum will also develop an actionable plan for how to train and support frontline staff and volunteers. The goal of the project is to provide even better, more meaningful experiences for both visitors and the frontline team. The intended outcomes of this process are a new frontline staff structure; multiple new position descriptions for frontline staff; new partnerships and strategies for recruitment and support; and new training and support plans and materials for frontline staff and their direct managers. Success of the project will be evaluated through surveys, and will be based on the staff's increased understanding and interest in the new material and their confidence in applying it.